Luxury Automotive OEM: Developed the long-term global growth, service excellence, and digitalization strategy, building an entrepreneurial organization with empowered units and end-to-end responsibility.

Global After-Sales Business: Led the digital transformation and grew market share while doubling profits as the CEO for a multi-billion-euro global after-sales business, overseeing a global logistics and customer service network.

Customer Service Excellence: Directed the long-term customer service excellence program for a large global service network, ensuring superior support and satisfaction.

Supply Chain Optimization: Revamped parts warehousing and supply chain operations for a global parts logistics network, achieving massive cost reductions, increased parts availability, and strengthened resilience with new performance metrics.

IT System Transition: Oversaw the agile development and successful transition to a state-of-the-art IT system for globally connected parts supply chain and logistics operations.

Cloud-Based Solutions: Led the transition to a cloud-based electronic parts, diagnostics, and information catalog, enabling data-driven recommendations and pricing for a vast after-sales portfolio of 800,000 part numbers.

B2B E-Commerce Platform: Established a B2B e-commerce platform and data-driven selling operations for a European after-sales business, boosting sales and operational efficiency.

Global Parts Logistics: Advised on improving parts availability and cost performance in the global parts logistics and supply chain blueprint for a Europe-based client.

After-Sales Operations: Consulted on establishing after-sales operations and recall processes for the European sales organization of an Asian client, ensuring compliance and operational excellence.