Maximizing After-Sales Potential: Driving Growth, Loyalty, and Margins.

Superior after-sales services offer high-margin revenue opportunities and play a pivotal role in driving customer loyalty and repeat sales.

As a long-time CEO of a global, multi-billion-euro after-sales business, coupled with extensive experience advising clients on strategic and operational after-sales topics, I bring hands-on expertise in both developing superior customer experience strategies and executing them to generate above-market growth — while boosting margins through streamlined and digitalized operations.

Leveraging this practical experience, I support companies of all sizes with expert consulting and executive sparring tailored to your unique needs. Whether you are looking to unlock your after-sales business potential, optimize your strategy, or navigate the challenges of successful implementation, I can help you achieve higher growth, greater customer satisfaction, reduce costs, and increased repeat sales.

Here is how I can help:

Growth Strategies for Your After-Sales B2B and B2C Business & Customer Loyalty: Unlock hidden revenue potential in after-sales by optimizing customer retention, cross-selling, and service upselling — such as through targeted service offerings, predictive maintenance, pricing, or personalized customer engagement, ensuring sustainable growth and higher margins.

Leveraging Digital, AI, and Lean for Operational Excellence in Parts Logistics, Technical, and Customer Service Operations: Enhance efficiency and resilience by leveraging digital & AI solutions, effective performance management and lean processes in all operations — reducing costs while improving customer service quality.

Customer Experience Management for Superior Digital and People-Driven Customer Service Delivery: Create a holistic service strategy that integrates digital technologies with outstanding personal service to deliver exceptional customer experiences and maximize service profitability.