Sales Performance & Customer Experience: Driving Growth with Data, AI, and Customer-Centric Strategies

With extensive experience from leading sales organizations and driving digital transformation, I have successfully built and implemented data-driven, omni-channel sales and marketing strategies for global businesses. This hands-on expertise has given me deep insights into managing for increased sales performance and customer engagement.

I have experienced how to effectively balance the use of digital tools and AI solutions to enhance sales employee's productivity and optimize digital or automated customer touchpoints. With this unique experience, I partner with leaders and their teams to focus on the right levers, data, and tools to drive sustainable success.

This requires a clear strategy, a roadmap of use cases and customer journeys, and leveraging the right digital architecture — all while balancing centralized, standardized processes with the flexibility needed for regional or local sales teams. This is a highly demanding task, requiring strong leadership and engaged employees stringently working towards clear targets over a prolonged period of time.

This is where I can help increase your sales performance, customer and employee experience:

Designing Physical & Digital Touchpoints for Superior Omnichannel Customer Experience: Design superior digital and physical retail experiences to push sales performance,  brand perception and customer loyalty.

Data&AI-Powered Employee Support & Lead Management: Leverage AI and smart data analytics to support employees, create more quality time with your customers, streamline operational costs, and effective lead management - and drive employee experience.

Direct (D2C) & Dealer-Based Sales Model Optimization: Build, implement or optimize both direct and dealer-based sales models for sustainable sales success.